salam123 Casino & Sportsbook FAQ
Users accessing salam123 ask practical questions about account setup, deposit and withdrawal processes, game availability, loyalty rewards, and how to contact our support team. This page answers the most common questions we receive from new and returning members, covering everything from initial registration through account management and payment methods.
Our FAQ resolves questions about identity verification, the time required to process a withdrawal request, which payment methods we accept (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the different game categories available on salam123, and how our loyalty tier programme works. If your question is not answered here, our multilingual support team is available via live chat, email, and phone.
For detailed policy information—such as account restrictions, service availability by jurisdiction, or data handling practices—please review our terms and conditions and privacy policyOur legal notice clarifies which regions can access salam123 and the responsibility you bear to verify local law compliance.
- Account and registrationhow to open an account, identity verification (KYC), password recovery, and eligibility requirements
- Payments and transactionsdeposit via e-wallet and bank transfer, withdrawal processing time, accepted payment methods, and fees
- Games and marketsfootball betting, live-dealer tables, slot machines, esports, and game rules
- Account control and supportloyalty tiers, account-management tools, contact channels, and multilingual help
During registration, you provide your full legal name, email address, mobile phone number, date of birth, country and city of residence, username, and password. You confirm your agreement to our terms, privacy policy, and jurisdictional notice. During identity verification (KYC), you upload a scanned or photographed copy of your government-issued ID (Indonesian KTP, passport, or equivalent), and proof of address such as a utility bill, phone bill, or bank statement from the last three months. We use this information to verify your identity, confirm your age and eligibility, prevent fraud, and comply with anti-money-laundering regulations. Your data is encrypted and stored securely on our servers.
Payments and transactions
After you submit a withdrawal request on salam123, our team reviews the request within 4–24 hours. The review ensures that your account is in good standing, that no suspicious activity is detected, and that your identity has been verified. Once our team approves the withdrawal, the funds are sent to your chosen payment method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank virtual account. E-wallet transfers (mobile banking, local payment, online payment) typically arrive within subject to verification after approval. Bank transfers (e-wallet, mobile banking, local payment, online payment) may take 1–3 hours depending on your bank. We do not charge a fee for withdrawals. The specific time depends on your bank's processing speed and whether you submit the request during banking hours.
salam123 does not charge deposit fees or withdrawal fees to users. When you deposit via e-wallet, mobile banking, local payment, online payment, e-wallet, or mobile banking, the full amount you transfer appears in your account. When you request a withdrawal, the full amount is transferred back to your chosen payment method without deduction. Your bank or e-wallet provider may charge their own transaction fees on transfers; these fees are set by your financial institution, not by salam123. We recommend checking with local payment, online payment, your bank (e-wallet, mobile banking, local payment, online payment), or other payment providers for their fee schedules. salam123's role is to process your requests without taking a percentage or flat charge.
Games and markets
salam123 offers four main game categories. First, football betting covers Liga 1 Indonesia, Piala Indonesia, Piala AFF, Champions League, Premier League, and Piala Asia. You can place wagers on match outcomes, goals, corners, and other in-game events during live matches or before kickoff. Second, live-dealer tables include blackjack, roulette, baccarat, Dragon Tiger, and other card and table games with multi-camera live studios and professional dealers. Third, instant-play slots feature Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and dozens of other machines. Fourth, esports betting covers Mobile Legends, Free Fire, PUBG Mobile, and professional esports tournaments. Each category is accessible from the main salam123 menu and playable on mobile browsers or the Android APK.
Account control and support
As you wager on salam123, you earn loyalty points based on your betting activity. Points accumulate across all games—football markets, live tables, and slots—and do not expire within a calendar year. At the end of each month, salam123 reviews your total points and assigns you to a tier: Bronze (0–999 points), Silver (1,000–4,999 points), Gold (5,000–14,999 points), or Platinum (15,000+ points). Higher tiers unlock benefits such as dedicated support, faster withdrawal processing, and exclusive promotional offers during Idul Fitri, Idul Adha, and other major holidays. Your tier resets on the first day of each calendar month, and points carry over from month to month. You can check your current tier and points total in your salam123 account dashboard under Rewards.
In your salam123 account settings, you can update your email, phone number, password, and payment method. You can request account closure, which permanently disables your account and payment access (closure is not reversible without contacting support). You can view your account transaction history, including all deposits, withdrawals, and wagers. You can download a statement of your account activity for record-keeping. You can enable two-factor authentication (2FA) on your login for extra security. You cannot Account controls or betting limits through the platform directly; if you wish to impose spending restrictions, contact our support team and we will assist you. For account recovery (forgotten password or compromised account), use the password-reset link on the login page or email our support team.
Our salam123 support team responds to email inquiries within 24 hours on business days. Contact support using the email address listed on our contact page or through the live chat widget in your account. When you email us, include your salam123 username or account email, a clear description of your issue, and any relevant screenshots or transaction IDs. Our team operates in English and Indonesian and handles account recovery, payment issues, game questions, and general inquiries. For urgent issues (account compromise, failed withdrawal), use live chat for faster response. Email is best for detailed documentation and account-history requests. Response times may be longer during Idul Fitri, Idul Adha, and other major public holidays, but we always respond within three business days.